What is Home Reports™?
Why should I trust Home Reports?
How is Home Reports funded?
Are Home Reports' ratings based on limited reviews?
Do you just check company references?
How can I contact Home Reports?
If I participate in a Home Reports interview, will my name be released?
How can I contribute feedback to Home Reports?
How many interviews have you conducted?
As a business owner, how can I get my company listed as a Best Pick™?
How can I get a copy of Home Reports' annual publication?
What is Home Reports?
Home Reports is an independent research firm that conducts consumer research to evaluate and document the performance of Atlanta contractors, such as heating and air conditioning contractors, roofers, and painters. Through thousands of phone interviews with metro-Atlanta homeowners who have direct experience with providers, we produce unbiased, third-party ratings that help consumers select quality contractors in more than three dozen categories.
Why should I trust Home Reports?
We track and rate thousands of businesses and showcase Best Pick Companies in our annual report, which is posted online and mailed to homes in many Atlanta communities. Companies cannot buy a good rating; the only way Atlanta contractors can obtain a good rating is to earn it by having many satisfied customers and good reviews.
How is Home Reports funded?
Once research is complete, contractors in Atlanta that excel in each category have the option of participating in the Best Pick program. Those who choose to participate receive the Best Pick designation and authorize Home Reports to include their names in its annual publication.
Participation in the Best Pick program is completely voluntary and includes a fee to publicize the rating established by our independent research. Good companies that decide not to participate can promote their business through their own marketing efforts.
Are Home Reports' ratings based on limited reviews?
We have more than 100 reviews on each of the Best Pick Companies. To help our readers understand the statistical validity of the rating, we note the number of reviews upon which each rating is based.
Do you just check company references?
No. We never accept reference lists from companies. In certain circumstances, when our primary research reveals that a company has a high percentage of satisfied customers yet a limited number of reviews, we sometimes conduct secondary research, sampling from the business's entire database and randomly calling customers.
How can I contact Home Reports?
Phone: (404) 365-9777
Fax: (404) 355-7896
Mail: 1447 Peachtree St., Suite 1050, Atlanta, GA 30309
E-mail: Research@HomeReports.com
If I participate in a Home Reports interview, will my name be released?
No. If you participate in our research, your comments and opinions will not be publicly attributed to you. (Click here for our confidentiality policy.)
How can I contribute feedback to Home Reports?
If you wish to share your experiences with us, please complete and submit a feedback form. If one of our researchers contacts you, we would appreciate any feedback you can share about your experiences.
How many interviews have you conducted?
In the past three years, the Home Reports Research Staff has conducted 18,626 phone interviews with metro-Atlanta homeowners who had firsthand experience with home service providers. Those interviews resulted in 114,323 company reviews. Our research process is ongoing. Each year, we conduct more than 5,000 new interviews as part of our primary research.
As a business owner, how can I get my company listed as a Best Pick?
Consistently do good work. Each year, our researchers complete more than 5,000 new interviews, and many of the people we interview may be your customers. If our consumer satisfaction data warrants it, we will contact you.
How can I get a copy of Home Reports' annual publication?
Our annual reports are available to anyone, free of charge. If you would like a copy, please contact us via e-mail or phone:
E-mail: Research@HomeReports.com
Phone: (404) 365-9777