EBSCO Research employs a business model similar to J.D. Power and Associates, an organization renowned for its research integrity.  We conduct extensive consumer research to review contractors, and we use the data collected to provide testimonials and objective, third-party ratings of contractors in more than three dozen categories.

In just the past three years, we have conducted 33,359 phone interviews with metro-Atlanta homeowners who had firsthand experience with home service providers.  These interviews resulted in 118,785 company reviews.  Each year, we conduct more than 7,000 new interviews with homeowners, and our research process is ongoing.  While there are numerous methods to solicit feedback, our process has proven successful with thousands of homeowners who rely on Home Reports. 

To maintain third-party objectivity, we base our ratings on the research conducted by EBSCO employees in our research centers.  We do not incorporate research conducted outside EBSCO.  We also carefully screen prospective employees for connections to contractors to prevent conflicts of interest. No EBSCO Research employee or researcher holds an ownership stake in any home service or repair company.